Support Policy

Effective Date: July 21, 2024

1. Support Requests

Clients may request support via email at support@abrarfuturetech.com. Support hours are Monday to Friday, 9:00 AM to 6:00 PM IST.

2. Response Times

• Simple issues: 1–2 business days
• Moderate issues: 3–5 business days
• Complex issues: 7–30 business days

3. Scope

Support covers bug fixes and technical issues within the original project scope. New features and customizations are billed separately.