Payment Policy

Effective Date: October 2, 2023
Last Updated: June 9, 2025

1. Payment Terms

1.1 Payment Deadline

Clients must settle all invoices within 3 calendar days from the project completion date. A grace period of 2 additional days is provided, giving a total payment window of 5 calendar days.

1.2 Project Completion Definition

The project is considered complete on the date Abrar Future Tech delivers the final agreed-upon product or service, and this delivery is confirmed and acknowledged in writing or digital communication by both parties.

1.3 Accepted Payment Methods

• Bank Transfer

• UPI or Online Payment Platforms

• Any other method mutually agreed upon in writing

1.4 Hourly Pricing Policy

Support, customisation, and additional development work are charged at an hourly rate ranging from ₹80 to ₹800, depending on the nature, complexity, and urgency of the task.

• Clients will receive a time estimate before work begins.

• Work requiring more than 48 hours will be treated as customisation, subject to custom hourly billing as per the Support Policy.

• Hourly charges are final and non-negotiable once agreed upon in writing.

2. Grace Period & Overdue Policy

2.1 Total Allowed Payment Window

• 3 days standard payment period

• 2 days grace period

2.2 Communication During Grace Period

If a client anticipates a delay, they must inform Abrar Future Tech within the first 3 days and explain the reason. Extensions are subject to company discretion.

2.3 Consequences of Non-Payment (After 5 Days)

Failure to pay within 5 calendar days will result in the following actions without further notice:

• Immediate suspension of all services (including hosting, domains, email, technical support)

• Retention of all deliverables and intellectual property by Abrar Future Tech

• Imposition of a ₹3,000 Redemption Fee for service reactivation

3. Redemption Fee Policy

If the 5-day payment window is breached:

• A non-negotiable Redemption Fee of ₹3,000 will apply

• Services will only be restored after full settlement of the original invoice plus the fee

• This applies per incident of service suspension

4. Refund Policy

4.1 Non-Refundable Advance

All advance payments made for project initiation, scheduling, or booking resources are strictly non-refundable.

4.2 Partial Deliverables

In case of mid-project termination, any amounts paid for completed or partially delivered work are non-refundable.

5. Dispute Resolution

5.1 Raising a Payment Dispute

Clients must raise payment-related disputes in writing within 5 days of the due date.

5.2 Resolution Procedure

Disputes will be assessed and resolved by Abrar Future Tech within 10 business days of receiving the complaint.

6. Payment Adjustments & Exceptions

6.1 Case-by-Case Consideration

Extensions or changes to deadlines can be requested before the original due date, subject to written approval.

6.2 Exemptions

This policy does not apply to:

• Verified banking delays on the client side

• Ongoing disagreements not covered under the original scope

7. Legal Notice

By engaging Abrar Future Tech for any service, the client automatically agrees to this Payment Policy.
We reserve the right to revise this policy with prior notice through official channels.

8. Contact Information

For payment confirmations, disputes, or clarifications:
Email: support@abrarfuturetech.com