Payment Policy

Effective Date: October 2, 2023
Last Updated: June 9, 2025

1. Payment Terms

1.1 Payment Deadline
Clients must settle all invoices within 3 calendar days from the project completion date. A grace period of 2 additional days is provided, giving a total payment window of 5 calendar days.

1.2 Project Completion Definition
The project is considered complete on the date Abrar Future Tech delivers the final agreed-upon product or service, and this delivery is confirmed and acknowledged in writing or digital communication by both parties.

1.3 Accepted Payment Methods

Bank Transfer
UPI or Online Payment Platforms
Any other method mutually agreed upon in writing

1.4 Hourly Pricing Policy
Support, customisation, and additional development work are charged at an hourly rate ranging from ₹80 to ₹800, depending on the nature, complexity, and urgency of the task.

Clients will receive a time estimate before work begins.
Work requiring more than 48 hours will be treated as customisation, subject to custom hourly billing as per the Support Policy.
Hourly charges are final and non-negotiable once agreed upon in writing.

2. Grace Period & Overdue Policy

2.1 Total Allowed Payment Window

3 days standard payment period
2 days grace period

2.2 Communication During Grace Period
If a client anticipates a delay, they must inform Abrar Future Tech within the first 3 days and explain the reason. Extensions are subject to company discretion.

2.3 Consequences of Non-Payment (After 5 Days)
Failure to pay within 5 calendar days will result in the following actions without further notice:

Immediate suspension of all services (including hosting, domains, email, technical support)
Retention of all deliverables and intellectual property by Abrar Future Tech
Imposition of a ₹3,000 Redemption Fee for service reactivation

3. Redemption Fee Policy

If the 5-day payment window is breached:

A non-negotiable Redemption Fee of ₹3,000 will apply
Services will only be restored after full settlement of the original invoice plus the fee
This applies per incident of service suspension

4. Refund Policy

4.1 Non-Refundable Advance
All advance payments made for project initiation, scheduling, or booking resources are strictly non-refundable.

4.2 Partial Deliverables
In case of mid-project termination, any amounts paid for completed or partially delivered work are non-refundable.

5. Promotional Product & Credit Adjustment Policy

5.1 Advance Paid with Promotions
If a client pays an advance for a project that includes a promotion (e.g., hosting, domain, email, or any bundled product/service), and later chooses not to continue with the project:

The cost of the promotional product(s) will be deducted from the advance payment.
Any balance amount remaining after deduction will be retained as credit with Abrar Future Tech.
This credit can be utilised by the client towards any other services offered by Abrar Future Tech within 12 months from the date of cancellation.
Credits are non-refundable and cannot be transferred to another party.

6. Dispute Resolution

6.1 Raising a Payment Dispute
Clients must raise payment-related disputes in writing within 5 days of the due date.

6.2 Resolution Procedure
Disputes will be assessed and resolved by Abrar Future Tech within 10 business days of receiving the complaint.

7. Payment Adjustments & Exceptions

7.1 Case-by-Case Consideration
Extensions or changes to deadlines can be requested before the original due date, subject to written approval.

7.2 Exemptions
This policy does not apply to:

Verified banking delays on the client side
Ongoing disagreements not covered under the original scope

8. Legal Notice

By engaging Abrar Future Tech for any service, the client automatically agrees to this Payment Policy.
We reserve the right to revise this policy with prior notice through official channels.